1. Introduction

Welcome to Liquor Logic, a cloud-based business management platform built for bars, restaurants, bottle stores, distilleries, wineries, breweries, and cideries operating across South Africa and internationally.

By registering for, accessing, or using the Liquor Logic platform, website, APIs, mobile applications, or any associated services (collectively, the "Service"), you agree to be bound by these Terms and Conditions. These Terms constitute a legally binding agreement between you (the "Customer") and Liquor Logic (Pty) Ltd ("Liquor Logic", "we", "us", or "our").

If you are accepting these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind that entity. If you do not have such authority, or if you do not agree with these Terms, you may not use the Service.

2. Definitions

• "Agreement" — these Terms and Conditions, together with the Privacy Policy and any order forms or supplementary agreements.
• "Access Fee" — the recurring subscription fee payable for access to the Service.
• "Confidential Information" — any non-public, proprietary, or sensitive information exchanged between the parties.
• "Customer Data" — all data, records, recipes, batch logs, inventory entries, financial information, and other content you upload or generate within the platform.
• "Service" — the Liquor Logic software platform, website, APIs, integrations, and all related products and services.
• "Subscription Plan" — the billing tier (Hospitality Management or Craft Beverage Management) selected at registration or subsequently updated.
• "Trial Period" — the 30-day free access period following initial registration.
• "Third-Party Services" — external platforms integrated with Liquor Logic, including accounting, logistics, payment, and government reporting systems.
• "You" / "Customer" — the person, business, or legal entity using or accessing the Service.

3. Free Trial

Liquor Logic offers a 30-day free trial to all new customers. No credit card is required to begin your trial.

During the Trial Period, you have full access to all features of your selected Subscription Plan. At the end of the 30-day period, your account will transition to a paid subscription unless you cancel before the trial expires.

Liquor Logic reserves the right to modify, shorten, or discontinue trial offers at any time for new registrations. Any trial already in progress will be honoured for its full duration.

Customer Data created during the Trial Period is retained if you convert to a paid plan and may be exported or deleted upon request if you choose not to continue.

4. Subscription Plans and Billing

Following the Trial Period, continued access to the Service requires a valid paid subscription. Subscription fees are billed monthly or annually in advance based on your selected plan and billing cycle.

Liquor Logic offers two Subscription Plans:

• Hospitality Management — designed for bars, restaurants, bottle stores, and retail outlets.
• Craft Beverage Management — designed for breweries, distilleries, wineries, and cideries requiring production and excise management.

You are responsible for all applicable taxes, VAT, duties, and government charges associated with your subscription. Liquor Logic will include VAT on invoices where legally required.

Failure to pay fees when due may result in temporary suspension of your account. Accounts suspended for non-payment for more than thirty (30) days may be terminated, and Customer Data may be scheduled for deletion.

Liquor Logic reserves the right to revise pricing with at least thirty (30) days prior written notice. Continued use of the Service after a price change constitutes acceptance of the revised fees.

All fees are non-refundable except where required by applicable law or as explicitly stated in a separate agreement.

5. License and Acceptable Use

Liquor Logic grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with your Subscription Plan and these Terms.

You agree to:

• Provide accurate and complete registration and account information.
• Keep your contact, billing, and business details current.
• Ensure that all individuals accessing your account are duly authorized.
• Use the Service only for lawful business purposes and in compliance with all applicable laws and regulations.
• Comply with all relevant South African legislation, including excise, tax, and liquor licensing requirements.

You may not:

• Use the Service for unlawful, fraudulent, deceptive, or misleading activities.
• Attempt to gain unauthorized access to systems, servers, databases, or other customers' data.
• Reverse engineer, decompile, copy, sublicense, or resell any part of the Service.
• Upload malicious code, scripts, viruses, or harmful content of any kind.
• Interfere with or disrupt platform stability, security, performance, or availability.
• Use automated tools, scrapers, or bots to extract data from the platform without written authorization.
• Represent yourself as an authorized reseller or affiliate of Liquor Logic without a formal partnership agreement.

Violations of this section may result in immediate account suspension or termination without refund.

6. Account Security and Passwords

You are solely responsible for maintaining the confidentiality and security of your account credentials, including usernames and passwords. All activities occurring under your account are your responsibility.

You must notify Liquor Logic immediately at support@liquorlogic.co.za if you become aware of any unauthorized access, data exposure, or security incident involving your account.

Liquor Logic reserves the right to suspend or lock accounts where suspicious, unauthorized, or potentially harmful activity is detected — with or without prior notice.

We recommend using a strong, unique password and enabling any available multi-factor authentication features.

7. Your Data and Privacy

Ownership

Customer Data remains your property at all times. Liquor Logic does not claim ownership of any data, records, recipes, batch logs, or other content you create or upload within the platform.

License to Process

By using the Service, you grant Liquor Logic a limited, non-exclusive license to host, process, transmit, back up, and store Customer Data solely for the purpose of:

• Delivering the Service as described in your Subscription Plan.
• Supporting authorized third-party integrations you have enabled.
• Maintaining security, performing backups, and ensuring platform reliability.
• Improving platform features and functionality using aggregated, anonymized data only.

Data Retention

Customer Data is retained for the duration of your subscription and for a reasonable period thereafter. You may request an export or deletion of your data at any time by contacting support. Deletion requests will be processed within thirty (30) days across active systems and may take longer to propagate through backup systems.

Confidentiality

Liquor Logic and its personnel treat all Customer Data as confidential. We will not disclose Customer Data to third parties except as required to provide the Service, comply with legal obligations, or with your explicit written consent. Confidentiality obligations survive termination of this Agreement for a period of five (5) years.

8. POPIA Compliance

Liquor Logic is committed to full compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA), and all associated regulations issued by the Information Regulator of South Africa.

In our capacity as a Responsible Party under POPIA, we collect and process personal information only where there is a lawful basis to do so, including performance of this Agreement, compliance with legal obligations, and legitimate business interests.

Personal information we collect may include your name, email address, company details, billing information, and usage activity within the platform. We process this information to provide, improve, and support the Service.

You have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate personal information.
• Request deletion of personal information where no lawful basis for retention applies.
• Object to the processing of your personal information in certain circumstances.
• Lodge a complaint with the Information Regulator of South Africa if you believe your rights have been infringed.

To exercise any of these rights, contact us at support@liquorlogic.co.za. We will respond within the timeframes prescribed by POPIA.

9. Intellectual Property

Liquor Logic and its licensors retain all ownership rights, title, and intellectual property rights in the Service, including the software, source code, user interface, branding, trademarks, APIs, documentation, and website content.

Nothing in these Terms transfers any intellectual property rights to you beyond the limited license granted in Section 5.

API and Integration Credentials

Liquor Logic may store integration credentials, OAuth tokens, API keys, account identifiers, and related metadata required to maintain authenticated connections with third-party services you have authorized. These credentials are encrypted using commercially reasonable security measures and are never publicly exposed. They are accessible only to authorized systems and personnel on a need-to-know basis.

10. Third-Party Integrations

Liquor Logic integrates with a range of third-party platforms including accounting, inventory, payment, logistics, and government reporting systems (for example, Intuit QuickBooks and SARS reporting interfaces).

By enabling a third-party integration, you authorize Liquor Logic to access, transmit, and process the data necessary for that integration to function correctly. Liquor Logic only accesses data reasonably required to deliver integration functionality.

Liquor Logic does not sell Customer Data to third-party service providers. Data shared with integrations is limited to what is necessary for the specific function requested.

Your use of third-party services remains governed by those providers' own terms and privacy policies. Liquor Logic is not responsible for the accuracy, availability, or conduct of third-party platforms.

11. Data Security

Liquor Logic implements commercially reasonable administrative, technical, and organizational safeguards to protect Customer Data from unauthorized access, disclosure, alteration, or destruction.

Our security measures include, but are not limited to:

• Encryption of data in transit using TLS/HTTPS.
• Encryption of sensitive data at rest where applicable.
• Role-based access control restricting data access to authorized personnel.
• Audit logging and activity monitoring.
• Regular automated backups with off-site retention.
• Routine vulnerability assessments and security monitoring.
• Defined incident response procedures for data breaches.

While Liquor Logic takes reasonable steps to protect your information, no digital system or transmission method can be guaranteed to be completely secure. In the event of a security incident affecting your data, Liquor Logic will notify you within the timeframes required by applicable law.

12. Warranties and Disclaimers

The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, Liquor Logic makes no warranties — express, implied, statutory, or otherwise — including warranties of merchantability, fitness for a particular purpose, or non-infringement.

You acknowledge that:

• The Service may be temporarily unavailable due to scheduled maintenance, infrastructure upgrades, or unforeseen technical issues.
• You are responsible for determining whether the Service meets your specific operational, regulatory, and compliance requirements.
• Liquor Logic does not guarantee the accuracy of data imported, synchronized, or generated through third-party integrations.
• Excise calculations, tax figures, and compliance reports are based on available information and current regulations at the time of generation. You remain responsible for verifying accuracy with your accountant or regulatory authority.
• Any decisions made based on information presented in the platform are your sole responsibility.

13. Limitation of Liability

To the maximum extent permitted by applicable law, Liquor Logic shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of the Service, including but not limited to:

• Loss of revenue, profit, or business opportunity.
• Business interruption or operational disruption.
• Loss, corruption, or unauthorized access to Customer Data.
• Regulatory penalties or compliance failures.
• Errors originating from third-party services, integrations, or government systems.

Liquor Logic's total aggregate liability to you for any claim arising under these Terms shall not exceed the total Access Fees paid by you in the three (3) calendar months preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be lawfully excluded under South African law, including liability for fraud or gross negligence.

14. Termination and Post-Termination

Either party may terminate this Agreement at any time by providing written notice to the other party. You may cancel your subscription at any time through your account settings or by contacting support.

Liquor Logic may immediately suspend or terminate your account, without prior notice or refund, if:

• You materially breach these Terms and fail to remedy the breach within seven (7) days of written notice.
• Your account poses a security risk to the platform or other customers.
• You fail to pay subscription fees when due for more than thirty (30) days.
• Continued provision of the Service becomes unlawful or commercially unreasonable.

Upon termination:

• Your access to the Service will be disabled on the effective termination date.
• You may request an export of your Customer Data in a commercially reasonable format within thirty (30) days of termination.
• After the data retention period, Liquor Logic may permanently delete Customer Data from active systems. Deletion from backup systems may take up to ninety (90) days.

15. Support and Uptime

Liquor Logic provides customer support via email and online support channels during normal South African business hours (Monday to Friday, 09:00 – 17:00 SAST), excluding public holidays.

We target platform availability of 99% uptime per calendar month, excluding scheduled maintenance windows communicated in advance. Downtime caused by third-party infrastructure providers, force majeure events, or customer actions is excluded from uptime calculations.

Automated backups are performed daily and retained according to our internal backup retention policy. Backup restoration is available upon request and subject to reasonable processing time.

Support response times may vary based on issue severity, volume, and operational conditions. Critical issues affecting core functionality are prioritised.

16. Dispute Resolution and Governing Law

This Agreement is governed by and construed in accordance with the laws of the Republic of South Africa, without regard to its conflict of law principles.

In the event of a dispute arising from or related to this Agreement, the parties agree to first attempt resolution through good-faith negotiation within thirty (30) days of written notice of the dispute.

If negotiation fails, the parties agree to attempt resolution through mediation facilitated by a mutually agreed mediator before initiating formal legal proceedings.

Subject to the foregoing, the parties irrevocably submit to the exclusive jurisdiction of the High Court of South Africa (Western Cape Division, Cape Town) for resolution of any unresolved disputes.

17. General

Entire Agreement

These Terms, together with the Privacy Policy and any applicable order forms or supplementary agreements, constitute the entire agreement between you and Liquor Logic and supersede all prior or contemporaneous representations, understandings, or agreements.

Amendments

Liquor Logic may update these Terms from time to time. When material changes are made, we will notify registered users by email and publish the revised Terms on our website with an updated effective date. Continued use of the Service after the effective date constitutes acceptance of the updated Terms.

Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

No Waiver

Failure by either party to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Contact

For legal, privacy, support, or compliance enquiries, please contact us: